Week 2: Lisa's Words

With one full week of work and a holiday weekend to recuperate with, working at Ruth's Chris is starting to settle down. Not settle down in the sense that I know what I am doing. Not by a long shot! But settle down in the sense that the unending new experiences and unpredictability of the events industry is becoming the norm. Today I helped Matt, a server, out with the weekly BNI networking luncheon, again. The second time through was much easier and smoother than my first time and Matt is very supportive in helping figure out the ins and outs of serving. I learned the Ruth's Chris method of taking orders, consolidating them for the kitchen, registering them in the computer, and expediting the final dishes. He also gave me some tips on appropriate fine dining customer service, such as how long to wait to greet the guests and when a drink needs to be refilled.

After the luncheon guests were comfortable and happily eating, I sat in on a meeting with Gracie and Lindsey from the Seattle's Convention and Visitors Bureau (of Visit Seattle as she likes to call it). Gracie and I learned about the pros of joining the organization and talked about ways to get our name out there and spread our range of customers into Seattle. Overall I think it was very productive and beneficial for our current objective.

Next I did my weekly "intern job" of bagging our cookies for marketing. Sounds like a simple idea, but when Gracie and I took them through the mall with copies of our Happy Hour menu, I was surprised by how receptive and excited our neighboring merchants were with the idea of Ruth's Chris famous happy hour.

I am excited for tomorrow because, once again, I get to do something completely new and different. I am shadowing Marcus, one of the chefs, during lunch.

~Lisa